Software as a Service (SaaS) is defined as a model or method of software deployment that is accessed by users across the Internet. The SaaS model saves the customer money by freeing the customer from the cost of installing the application software on their own computers, thereby also reducing the burden and costs associated with software maintenance, installation, configuration, and ongoing operations and support.

It is no secret that SaaS is generating tremendous interest and enthusiasm among many customers for its performance and easy use. Unlike client-server applications, SaaS delivers a faster return on investment, as well as easier implementation and user acclimation.

“The whole management of software is an untidy mess,” says Mr. Michael West, Vice President of Saugatuck Technology. "You've got to go and acquire it, manage new releases, have to integrate new releases. With SaaS, you pay the subscription fee for as long as you choose to use it based upon your number of users. There is no big capital outlay."

Multitenancy refers to the architectural principle by which a single instance of software runs on a vendor's servers, serving multiple client organizations (tenants). Multitenancy is contrasted with a multi-instance architecture where separate software instances (or hardware systems) are set up for different client organizations. With a multitenant architecture, a software application is designed to virtually segregate its customers' data and configuration so that each customer organization works with their unique data set isolated from any other customer's data.

Bashen's suite of products are designed to provide an extremely affordable cost of “ownership” and are easily used and accessed by customers from any location in the world. We are constantly developing new applications and functionality in addition to our existing applications. By utilizing SaaS and Multitenancy, we can bring improvements to our clients much more quickly than has traditionally been possible with enterprise applications. We plan our updates in terms of weeks instead of months or years.