OCR Claims Administration

The Office for Civil Rights (“OCR”) prohibits discrimination on the basis of race, color, national origin, sex, disability and age in activities or programs that receive federal financial assistance from the Department of Education. Specifically, OCR evaluates compliance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act of 1990 and Age Discrimination Act of 1975. These civil rights laws extend to all educational institutions including elementary and secondary school systems, colleges and universities, vocational schools, proprietary schools and state vocational institutions that receive federal financial assistance from the Department of Education.

Bashen has established best practices and procedures that offer efficiency and flat-fee rates to facilitate the OCR claims administration process. Bashen employs a Quality Control Plan (“QCP”), which monitors quality, timeliness and overall methodology of the investigation. Bashen and the client are able to manage the claims process with a web-based application, LinkLinePlus, to reduce the time and expense associated with conducting OCR investigations.

Bashen’s OCR Claims Administration process includes:

  • Determining the proper legal authority and jurisdiction of the claim
  • Identification of all critical issues of the Charge
  • Identifying the critical issues and bases of the claim
  • Identifying and interviewing witnesses
  • Securing testimony and drafting affidavits
  • Gathering and reviewing documentary evidence and statistical data
  • Drafting reports


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